When I first purchased it, the activation code included was invalid. I tried several times via email and each code I was given didn't work/was invalid. Eventually, by finding a phone number and talking to a person who spoke English who sent me a link for the program I purchased, I was finally able to do my taxes. The updates came as expected and all ended well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
On the box clearly stating federal plus state And this program charge me for state? False advertising false representation
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Bought this because it was cheaper than turbotax. Won't use it again
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.