I pre-purchase every year for the upcoming tax season! I have used their platform for years and have always been able to maximize my refund and know they have my back if I should be audited!
The program itself is pretty easy to use. As a former preparer, I like to bounce back and forth from the interview to the forms more than most people and the software is so all-inclusive that some navigation is required, but it is a fairly efficient link. There are no problems dealing with the company insofar as getting notifications, accessing the website, and using discounts.