Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(114,332 Reviews)
Rating breakdown 114,332 reviews
5 Stars
77,067
4 Stars
20,513
3 Stars
6,924
2 Stars
3,814
1 Star
6,014
84%of customers recommend this product.
(
31,804 out of
37,819)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Buster 1
from AR
Verified Purchase:Yes
The State filling did not contain instructions for including necessary documents. I filled in February, have not received my refund due to lack of documents.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kuz911
from Pennsylvania
Verified Purchase:Yes
I been using H&R tax Preparation Software fb or a few Years! Always ease my to use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not so great they need to adopt their eyes and cro
on May 24, 2024
Posted by: Former turbo tax
from USA
Verified Purchase:Yes
Been using it for years very disappointed this year had a field on a state income tax that it would not allow me to update since the return in anyways pretty sure of it thinking of using a different product next year
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mykel D
from Reading, PA
Verified Purchase:Yes
I called and wrote several times to try to get a 1095A input issue resolved that was keeping me from being able to file my daughter & her husband's return electronically. Eventually gave up and printed it out and filed a paper return. Very disappointed that something that seemed like a simple software issue was never resolved. My son-in-law only had Marketplace insurance for one month for January 2023. They were not married until August so it was just him on it, my daughter had her own coverage from her job. Yet the software kept saying I needed to complete Column A, even though it was completed. I will not in all the years I have used your tax software this is the first time I have had an issue. But still, I was very disappointed.
Pros: Fast
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RuralPastor50
from Lexington, MS
Verified Purchase:Yes
I've been using your software since before you bought the company. It has helped me and my family for many years to do our taxes. Thank you.
Pros: Easy to prepare
Value
5
Written by a customer while visiting HRBlock
Posted by: Bill44556
from Indiana
Verified Purchase:Yes
The software interview was easy to use but after I filed my state taxes and paid what I thought I owed, I received a check back because I over paid.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: DaResort
from Madison
Verified Purchase:Yes
Have been using for many years. It is easy to use and gives accurate results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Good Overall, But Some Explanations Are Not Clear
on May 24, 2024
Posted by: Maxwell WI
from Wisconsin
Verified Purchase:Yes
The program will internally split money from a W-2 without any explanation requiring you to do a lot of digging to figure out what it did. It’s a pain when you are trying to get things finished. Most things are good. Not all.
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock