I was employed at Block for 45 years as a Senior Tax Analyst and an Instructor. My own tax return now is somewhat difficult for all but the "seasoned" tax preparers. That being said, I didn't have a problem with the more complicated forms, but I do think a more explicit, line by line instructions for some forms would be an asset to the program. It would be nice if the filing of the state returns was part of the original purchase price.
I've been using H&R Block Tax software for years and it is consistently intuitive and easy to use. The automated questions to guide me through the process make my tax returns painless.
While using the software to do my taxes I missed an entry and had to back up in the software. Well the changes I made were added to the mistake I made. I had to start over from the start. Pain in the butt.