I have been using your website for years but I’m not planning on again. It wouldn’t copy the information from my last return and it seemed more difficult than in the past.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
This is the sixth year using this tax software. I've been mostly satisfied with results. I did need to call for assistance on one item that wasn't clear xas to what it needed, but while talking on the phone with support, I was able to figure out the results and gave the answer to them.
Generally the software works pretty well. However I contacted support as a calculation didn’t seem to be working right and was essentially told as long as it installs, you’re on your own. Not helpful.
I have used H&R Blocks software for many years. It is so easy to set up and is definitely "User Friendly" . I love the fact that every year the software downloads everything you need from a previous year's tax return to start a new return. It walks you through every step of the way!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast