Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(116,043 Reviews)
Rating breakdown 116,043 reviews
5 Stars
78,309
4 Stars
20,807
3 Stars
7,016
2 Stars
3,853
1 Star
6,058
84%of customers recommend this product.
(
32,933 out of
39,033)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Used to be GREAT - Lacks a Arizona Form last 2 yrs
on May 24, 2024
Posted by: JAKOFALL
from Scottsdale, AZ
Verified Purchase:Yes
I have been a loyal user for 8+ years. Last two tax years product is lacking Arizona State Form 352 - Charitable Deduction - causing me to not be able use product for my State return. Company lacks good FEEDBACK and INQUIRY model so cannot get insight to whether future updates will include Competitive Products INCLUDE this form. Likely last year I will use this product due to this Form omission
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jerro
from Mississippi
Verified Purchase:Yes
Been using it for years. Just so easy. Just fill in the blanks
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: rbg46
Verified Purchase:Yes
I've been using the successive programs for years. The only disadvantage I have found is that filing an amended return would be somewhat difficult.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ron Fla
from Florida
Verified Purchase:Yes
It's not easy to navigate, and poor on explanations of certain topics. There are better products out there and cheaper too.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Long delay in finalizing a form delayed my filing
on May 24, 2024
Posted by: RetiredCPAMike
from Fort Salonga NY
Verified Purchase:Yes
In accordance with best practice of completing and filing returns as soon as possible to avoid potential fraudulent activity I planned to file in early February 2024. The federal form that calculates potential underpayment penalties was not ready in the software. I was informed 3-4 times of the expected ready date which was repeatedly missed. This delayed my filing by at least one month. Also for tax year 2022 I discovered a miscalculation in the software that also delayed my filing many weeks. My confidence level in your product has reduced significantly.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: wolfey01
from Wisconsin
Verified Purchase:Yes
Simple to use. Takes you by the hand and leads you through every possible deduction.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: OneHandTyping
from Georgia
Verified Purchase:Yes
This was my tenth year using H&R Block's tax software. I've stayed with them for so long because it works well and it's simple to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Lee46
from Daytona Beach Shores, FL
Verified Purchase:Yes
Have used H&R tax software for over 20 years. I know my return is correct when I transmit it
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock