I have been using H&R Block Deluxe for several years; it has never disappointed me. I was so glad to see the flyer in my mailbox each year, it was a welcoming reminder that it was time to prepare my taxes.
I have been using TAXCUT for over 15 years. However, this year when I went to submit 2 returns for my adult children on 4/15/24, the servers were down. I had to scramble, print, envelope and rush to post office in the late afternoon. Not happy.
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
The federal return was excellent as usual but the state program (Alabama) did not compute retirement pay, which is excluded in Alabama, correctly. Usually good, but the state program required an update and then had to figure out on my own how to do something the previous programs did automatically. Hope you get it straight next year. .
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
No C Corp available in your Business software for individuals like you've had in the past. You've lost a long time HR customer to Turbo Tax. And BTW they are EXCELLENT on follow-up! Goodbye H&R!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.