I found the H&R Block Tax Software to be fairly thorough, however there are times that a better explanation of the questions asked would be a substantial improvement. I had to work two different incomes from two different states and the questions asked were very confusing, to say the least, and without a good explanation of what they were looking for. That became very difficult. For basic tax preparation, it's a very good product. If you have any thing you need other than a "basic" tax return, you probably would be better off contacting your local tax preparer.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I switched back to H&R as their competitor product was difficult to use. I’m very happy with the tax program, easy to understand, accurate and friendly to use. I plan on staying with H&R in future
Had to delay filing waiting on updates to get the forms needed to file
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.