The program is set up nicely to walk you through all the various aspects of completing your taxes. I've been getting the new version each year for about 20+ years and have never had an issue.
I guess the tax code is so complicated that making a program to simplify it is difficult. I believe the programmers did the best they could to make it easier for a non-CPA to use.
It took too long to get certain updates which I know were available from the IRS. Form 8962 for example wasn’t available until March 1.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
10+ years ago I switched from the other tax software that I had heard about. I've never had a problem with H & R Block nor their software. It's a very reliable, easy to use, quick, reasonably priced product. Using it the first time was easy and uploading input from previous years makes it even easier. If you used the other company's product, the H & R Bock software can upload that, too. Honestly, I can't find anything not to like. Free electronic filing is a great bonus. I also like the fact that I have the option to download the software for my state income tax (for a small additional fee), or I can just do the state income tax by myself once I complete my federal return using H & R Block, if I'm feeling brave. Thanks for providing an excellent product! I know I'll be using it for many more years.