Program gave wrong deductions & phone help was worthless, not well-trained nor experienced
Pros: Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I've been using H&R Block Deluxe tax prep software for many years, after switching from another.
I really like the "interview" format, which is as simple as answering questions to assure that I'm not missing any critical information or deductions.
Once my return is complete and passes the review stage, I'm confident that my return is accurate and less likely to flag an audit, and electronic filing is a breeze and results in a fast refund.
I have used this software for many years. It gives me the least complicated, most reliable method to do my taxes. They supported me magnificently one time when I had an audit. I wouldn't think of changing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast