Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(118,178 Reviews)
Rating breakdown 118,178 reviews
5 Stars
79,760
4 Stars
21,218
3 Stars
7,160
2 Stars
3,916
1 Star
6,124
85%of customers recommend this product.
(
34,341 out of
40,561)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Flip2244
Verified Purchase:Yes
This was my sixth straight year using H&R Block Software, and I was disappointed your product did not perform as in earlier years. I was able to download the s/w, but once I tried to prepare my return, the s/w kept trying to send me back for updates even though I had already downloaded all available updates! I finally figured out a workaround, but that took much more time than other years. Also, the update issue caused major problems w/ preparing and then printing my state return (AZ). You may have lost a customer....
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Michigan Walt
from MI
Verified Purchase:Yes
I have used H&R Block for several years. I find the program very good and helpful. This year the program was great. I was filing on the last day and your server would not accept my returns and efile them. I had to print them and take then to the PO. This caused much concern for me to get it in on time. I would recommend the product for doing your taxes, but not for reliably getting them efiled. And I know that it was the last day when I tried, but I paid to get them efiled. Nothing said that I could not do it on the last day.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Als 2023
from Sioux Falls, SD
Verified Purchase:Yes
Bought while in FL to get first look at 2023 changes. Good summary of changes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jay Huswa
from AZ
Verified Purchase:Yes
Didn't calculate the penalty for not enough withholding and they charge for e-filing state.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: PER1964
from Beaumont, Texas
Verified Purchase:Yes
I bought this in April. I had to contact a live person twice and they told me how to proceed so that I could complete the forms.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jt from MO
from Missouri
Verified Purchase:Yes
The form I needed wasn’t avalible until March. Not sure what you guys are doing.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 97yllaw
Verified Purchase:Yes
I would like to see it run on a Chromebook for the same price. I switched to Chromebook for my everyday use and every year year I have to dust off my old windows 10 laptop to do taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: QuietMan
Verified Purchase:Yes
I have used H & R for years. So easy to use that even my children use it.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock