The software did not know how to handle an rmd that was transferred between two ira accounts at different custodian Banks. It charged the wrong tax. Then, the system was unable to properly respond when I removed data related to the rmd transfer. Ultimately, I had to start an entire new return from scratch to bypass the problem. Fortunately, a web page on the IRS website clearly showed that the transfer was non-taxable. It seems like the h&r block software should have known this and been able to calculate correctly.
Like the free Federal e-file but should also have free e-file for state instead of charging a for it.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Support Website failed to load during tax season creating errors on my taxes. The get help and question sections did not load.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using H&R Block software to file income tax returns for years. It's simple and convenient to use; and best of all, it's very reasonable in cost. Before the arrival of personal computer and Internet, I used pencil and paper filing and it took days to complete the filing. With H&R software, it now takes only a couple of hours to get it done!
Pros: Easy to prepare, Easy to import documents, Fast
I have used H&R Block tax software for many years and have never been disappointed. It is easy to install and use. It provides helpful notes along the way and efile is simple and efficient.
I have used the program for over ten years. However because the program now requires an updated version of my iMac’s operating system, it was necessary to purchase a newer model to continue using the software