Having used this software for many years with no problems, I was dismayed after experiencing a number of issues regarding updates loading properly this year. I lost access to FAQs and advisor functions on software and was unable to access assistance on phone or online. Very disappointed and frustrated with the product.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 16, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used H&R Block tax software for many years. Our taxes aren't complicated but this software gives me confidence I'm not missing anything from year to year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 16, 2024
Thank you for leaving a review, and for providing positive feedback.
Computer was online with working Internet and none of the help links would work in the tool, it told me I was offline. Very infuriating and they should not need Internet to begin with. Likely trying a competitor for the first time ever next season