We have used your software for more than ten years. Up until the last couple of years, we were satisfied, but it has gotten worse instead of better. It has left us wondering if we might get audited. This last year, we couldn't even talk to a real person. The year before, we had to make an appt for someone to call us back. I think it's time to switch.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I appreciate the esse of use but think its pricey so only 4 stars
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
My wife died January 7th 2023. And 2024 I filed for her estate. When I filed our joint income tax filed for 2024 it was rejected four times, I filed using her Social Security number I filed using her EIN number for the estate and was not successful. I ended up printing and filing by mail. The software should provide guidance when filing the joint income tax when a spouse was deceased
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!