Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(121,263 Reviews)
Rating breakdown 121,263 reviews
5 Stars
81,799
4 Stars
21,849
3 Stars
7,392
2 Stars
4,018
1 Star
6,205
85%of customers recommend this product.
(
36,243 out of
42,669)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: SM69
from Maryland
Verified Purchase:Yes
I've use this software for many years and it keeps getting better and better
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 14, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TruthTeller987456321
from California
Verified Purchase:Yes
Your online filing system failed on April 14 and April 15th. At the last minute I had to print out my returns and stand in line at the post office! You had one job.... And you failed
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob421
from Florida
Verified Purchase:Yes
Easy installation and process driven data entry. Closeout and filing quick and simple with easy status of filing tracking.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 15, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CelineMV
from Belmont, NC
Verified Purchase:Yes
User friendly and accurate software to complete your taxes!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 15, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
The efile outage demotivate me from using it again
on May 14, 2024
Posted by: fc987
from MA
Verified Purchase:Yes
I have to print and mail to avoid the potential delay. It sucks.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TerFar
from Savannah, GA
Verified Purchase:Yes
Disappointed without be able to file the first time. Shouldn't have to pay to e file state return. Shouldn't have to pay a fee to pay your taxes via credit card.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Poorcustomerservice2024
from NY
Verified Purchase:Yes
Paid, the print button did not work and I closed out not realizing the key did not print. Email confirmation never came, called help line but automation was unhelpful. Very frustrating automated customer service. Tried to Resend email multiple times, no luck. Had to do my taxes, so I purchased again, screenshot the authentication code and completed my taxes. Next day I received the email with the original purchase code.
Very frustrating process, 12+ year customer lost.
Very frustrating process, 12+ year customer lost.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DOK too much
from Ohio
Verified Purchase:Yes
So nice to NOT reenter last years refund amount, all my demographics or the same account information (from previous 1099R forms) year after year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock