Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(122,589 Reviews)
Rating breakdown 122,589 reviews
5 Stars
82,630
4 Stars
22,134
3 Stars
7,509
2 Stars
4,070
1 Star
6,246
85%of customers recommend this product.
(
37,045 out of
43,560)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Joe3333
from Sylmar, CA
Verified Purchase:Yes
I have used the program for years. It was very frustrating that I couldn't e-file when I wanted to because of technical issues with the program. I would rate this 0 stars based on my experience with e-filing this year. It makes no sense to use this if you can't e-file.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Techy24
from Waukesha, WI
Verified Purchase:Yes
I have used H R Block software for many years. This year I encountered many confusing things in the interview. Very disappointed with cost and ease of use this year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Md_parrothead
from Howard County MD
Verified Purchase:Yes
I have been using the Block software for several years. The Deluxe suits my needs and prepares a federal 1040 properly. Some of the convenience features are not useful because, for example, you cannot automatically download 1099 data from any entity that is not on Block's preset list. The Maryland state version makes mistakes, and I know this, because after I have prepared a Maryland return in the software, I do NOT pay to file through Block. Instead, I use the state's filing system. For the past two years, the tax calculated through Block was different than the actual tax due. For 2023, Block did not calculate the amount correctly for unknown reasons. For 2022, Block added an underpayment penalty that was NOT due. I would urge triple checking state numbers before filing Block's version of your return.
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Feedback_From_LongTimeUse
from Michigan
Verified Purchase:Yes
Have been using for many years without issues but code/infrastructure this year had problems posting charges of my State Tax return fee to my credit card causing my provider to reissue the card creating a lot of work for me. Program should have been designed to not post charges until confifirmation of acceptance of State tax return.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ELFin24
from Michigan and again
Verified Purchase:Yes
Software made a mess of the electric car credit work sheet could not submit or fix it also made a mess of the ira distribution deleated work sheet and good to go
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ione22
from Michigan
Verified Purchase:Yes
It was very easy to navigate through the steps and glad I chose this!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: and b
from Wisconsin
Verified Purchase:Yes
When it was getting time to file, all was going very good. Then the filing system would not let me file. I try several times om April 15 with no success. The next morning it work the first time I tried.
Value
2
Written by a customer while visiting HRBlock
Posted by: Saleh1
from Murfreesboro, TN
Verified Purchase:Yes
The software is easy to use and is good overall. There are areas of improvement such as some of the items were ambiguous and the corrections that need to be made at the end.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock