Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,230 Reviews)
Rating breakdown 126,230 reviews
5 Stars
84,701
4 Stars
23,012
3 Stars
7,917
2 Stars
4,232
1 Star
6,368
85%of customers recommend this product.
(
39,263 out of
46,074)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: georgia203
from Atlanta, GA
Verified Purchase:Yes
Your service failed when it mattered most. You need to scale up! Also, add support for Crypto.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Overall good: didn't handle Roth withdrawal well.
on May 8, 2024
Posted by: RothIRAPerson
from Kansas
Verified Purchase:Yes
The software is much easier than filing my taxes on my own. But it didn't on its own in the questionaire provide the right forms for handling my Roth withdrawal. The withdrawal was non-taxable, as it was less than my basis in the Roth. The simple, correct way to show this to the IRS is to convey the basis in the Roth on Form 8606 in part III. But the software didn't ask me about my basis or have me fill out the form. It was going to have me pay tax on my withdrawal. Instead, I had to figure out on my own (go Reddit!) what I was supposed to do. Then I manually inputted my basis in the correct place on the form. Only after that did the software pick up on what was going on. One other complaint: one question in the questionaire said it was ok to answer both yes and no!
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Matthew U
from Illinois
Verified Purchase:Yes
I have used H&R Block tax software for many years, but this may be my last. First off, the software would not update properly, it kept going in endless loops trying to install the same update over and over and over. I had to go to the website, download and manually install the update. Creating the return went as expected and was relatively simple. However, when it came to e-file, I kept repeatedly getting a "Bad Gateway" error, my internet and firewall were working properly. I tried to e-file many times over multiple days but it never seemed to go through. Somehow, one of the failed attempts did go thru even though the software did not think so. I got the E-mail that my return was transmitted, then the e-mail saying the IRS accepted it, but the software still thinks my return has not yet been filed. The cost keeps going up, the problems are becoming worse and more frequent.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Avenal,CA
Verified Purchase:Yes
I buy this program to do my family”s yearly taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Caichao
from CA
Verified Purchase:Yes
My son and friend did not have problem with pin id, but me
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaneilleM
from Brownsburg, IN
Verified Purchase:Yes
I have used H&R Block to file my Federal Income Taxes for many years & have never had any problem with the returns.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SparCat
Verified Purchase:Yes
I have used Block and Tax Cut for more than 20 years now, not sure if I will use it next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Midl
Verified Purchase:Yes
I shouldn't have to pay extra to file state taxes. The title is misleading.
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock