Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,230 Reviews)
Rating breakdown 126,230 reviews
5 Stars
84,701
4 Stars
23,012
3 Stars
7,917
2 Stars
4,232
1 Star
6,368
85%of customers recommend this product.
(
39,263 out of
46,074)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Miked3of3
from New Jersey
Verified Purchase:Yes
You charge way too much for sending in the state forms. Previous institutions for dividends and the like should not be carried over to the new forms since they are imported each year or entered manually, carrying over old ones can create confusion. The same goes for Capital gains.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: No app
from Mansfield TX
Verified Purchase:Yes
I like the program but did not want the automatic renewal feature. I want to make the choice each year which version I want. Can you remove me from the automatic renewal?
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 8, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: eds51
from Greenville, TX
Verified Purchase:Yes
When I tried to file online, I got one message that said my return was received and then another that said it had NOT been received. To make sure I filed on time I stood in line at the post office to send it by registered mail.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: bill08889
from New Jersey
Verified Purchase:Yes
System failed when I need it the most - the morning taxes were due.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: fcasey13
from Denver
Verified Purchase:Yes
I've used this software for ten (?) consecutive years and I'm always satisfied.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Thesoftwarewaswrong
from Nc
Verified Purchase:Yes
The miscalculation of inherited ira income caused me to have to dig myself, off the Block website for confirmation of a problem. Later i saw the suggestion to misclassiify the income as a work around. I imagine a lot of people counted on your software to be correct and filed returns undercounting income. I switched from turbo tax five years ago when the aggravated me. This type of poor communication is a reason to reevaluate next year. I should have gotten notification on it, with a date it would be corrected.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NattyC
from Chicago, IL
Verified Purchase:Yes
You had one job. Everything was fine until your service broke and wouldn’t let me file. Co differing other options for next year for both of us.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NumbersGuy27
from Ann Arbor, MI
Verified Purchase:Yes
They've never let me down before and this time was no exception.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock