Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,230 Reviews)
Rating breakdown 126,230 reviews
5 Stars
84,701
4 Stars
23,012
3 Stars
7,917
2 Stars
4,232
1 Star
6,368
85%of customers recommend this product.
(
39,263 out of
46,074)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Elizabeth75072
from McKinney, TX
Verified Purchase:Yes
I have been using your home taxcut product for many many years and was a loyal fan. The outage you experienced on the last day or two of tax season really caused me issues and anxiety. I will finally be trying TurboTax next year for the first time. The return actually submitted to the IRS during the outage but my software thinks it did not. I am stuck with that on my laptop to deal with next year. Hopefully TurboTax will import the data file and I can start fresh with a company that did not crash at the tax deadline. I have many friends and coworkers who told me to switch over to TurboTax and I remained a loyal TaxCut fan. I will now give Turbo a try.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nate2924
from Michigan
Verified Purchase:Yes
Because of your software issue. My taxes was filed late. April 15 it would not send taxes to federal. I ended up not getting it filed till April 19. Have used h&r for years. Will not use again.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hoping4Improvement
from Boston, MA
Verified Purchase:Yes
It does my taxes OK. It imports tax data from last year OK. I wish they'd spend some time trying to think about how a user uses part of the app, such as that additional health care form, and make it easier to just apply the same data to the whole family.
In over ten years of use, its still the same clunky workflows in parts.
In over ten years of use, its still the same clunky workflows in parts.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Makesoriejr
from Mars
Verified Purchase:Yes
If it is not a VERY simple filing it is a struggle. Over contribute to a ROTH. good luck!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jeepersmn
from Minnesota
Verified Purchase:Yes
i have used this software for years and this was the first major glitch i have encountered having this type of issue on the last day of filing is pretty unacceptable.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LindaTaxGenius
from Baltimore, MD
Verified Purchase:Yes
I have been using H & R Block tax prep for several years now and I am always pleased with the program. It is very easy to follow and really does not take a lot of my time to do.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Srliu
from Tx
Verified Purchase:Yes
Software has bugs is understandable but giving a misleading error message is not acceptable.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GRB46
from Ocean Springs, Ms
Verified Purchase:Yes
I bought this product on line. This is the 2nd year I have used it. I have a simple return and this product turns out to be very expensive for a simple filing with standard deductions.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
Written by a customer while visiting HRBlock