Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,337 Reviews)
Rating breakdown 130,337 reviews
5 Stars
86,892
4 Stars
24,011
3 Stars
8,401
2 Stars
4,442
1 Star
6,591
85%of customers recommend this product.
(
41,636 out of
48,862)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Texan1
from Maryland
Verified Purchase:Yes
I bought this for the first time. This is my first time in years I have done my taxes myself and it was easy self explanatory and when I did need assistance it was there you just asked for assistance. I received both of my returns quicker than I have in years. Thank you, for making my first experience doing my taxes easy and convenient.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Poorly written questions and cues for putting info
on May 3, 2024
Posted by: ELKangas
from Hancock
Verified Purchase:Yes
Because my divorce was final after the first of the year and there wasn't a question whether I had gotten divorced or if I had a name change my taxes were declined and I was still charged for your services even though I ended up taking them to an actual professional service since they were declined after several attempts.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MakeItHappen
from Almost Indiana
Verified Purchase:Yes
I think it's been eight or nine years, maybe longer.
Program works. It's easy.
Makes a chore go away.
Program works. It's easy.
Makes a chore go away.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tax Daddy
from Hanover, PA
Verified Purchase:Yes
Been using H&R Block Deluxe software for probably 15 years. Easy to use and has never let me down. The self employment walk through certainly helps you to not miss any deductions,
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MarkVO
from Colorado Springs, CO
Verified Purchase:Yes
I've been a Block user for about 10 years, so I'm going to compare current vs previous versions. Previously, the Block software was very good with the Help material. This year and last year, not so good. Several times, I would have a form filled in with defaults, expecting me to confirm them and add a little more material. I might not understand a particular default and the Help option did not help. Having said that, I will say that the chat service was always very good for me.
You probably want an example. Okay. IRS pub 936 is about mortgages, interest, and taxes for a house. I did a Schedule A for my house and never once got an explanation about what was going on behind the scenes. Last year, the Block software did not handle the 936 form and I had to mail a paper copy in, so I was very sensitive to this item. I checked and crosschecked the numbers by hand and I think Block got it right, but I wanted to see a little clarifying information while I was doing it.
You probably want an example. Okay. IRS pub 936 is about mortgages, interest, and taxes for a house. I did a Schedule A for my house and never once got an explanation about what was going on behind the scenes. Last year, the Block software did not handle the 936 form and I had to mail a paper copy in, so I was very sensitive to this item. I checked and crosschecked the numbers by hand and I think Block got it right, but I wanted to see a little clarifying information while I was doing it.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Montess
from Minnesota
Verified Purchase:Yes
It was easy to use and walks you through every step.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sag1204
from Rochester NY
Verified Purchase:Yes
3 days after I submitted my tax return there was a deposit in my checking accoint.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Toni 73
from Oregon
Verified Purchase:Yes
Overall the tax program worked as years past. Except this year I could not download my information from our financial institution even though it was on the list. I had to hand enter those which took additional time.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock