I recently found out that in 2022 I did my taxes wrong using HR Block. U=I have retirement income that should have been subtracted from state taxable earnings, but it wasn't. While the question is there for me to answer, this could be automated. It is great that it imports previous years.
My son used the online version and there is no "take me to" function
Pros: Easy to import documents
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I bought HR Deluxe and State and then had to pay more to file my state taxes electronically.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used this product for several years and it has handled my tax return and several others that I have done for other people very well. As we are older,, Social Security most returns involved investments, Social Security, etc., as well as job related income.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!