Unfortunately, this software is dependent on resources on remote servers, i.e. "in the cloud." That means that when the company's servers are down, the application does not operate properly. Worse, when that happens, a message pops up saying something like "It looks like you're not connected to the Internet." Users can easily waste an entire day trying to fix the problem on their end, when in fact the fault lies with the program design.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Ratings below are based on charitable donations schedule.I have used this product for years and I love it. My one complaint is your VERY limited choices for charitable donations. This was one of my comments on a previous survey and it's still lacking. I have a lot of donations and it's frustrating enough to consider going back to TurboTax.
software didn't work and when I called the help desk the person spent 10 minutes trying to login to be able to help me
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.