Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,341 Reviews)
Rating breakdown 130,341 reviews
5 Stars
86,893
4 Stars
24,012
3 Stars
8,401
2 Stars
4,443
1 Star
6,592
85%of customers recommend this product.
(
41,637 out of
48,864)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Railroad Rob
from Milwaukie, Oregon
Verified Purchase:Yes
On April 16, 2024 your server issues caused a lot of people to go scramble to file by paper, or a least get all the materials gathered and printed to do that. I have been a customer for over 30 years and have filed online through your company for as long as I remember being able to prep and file online. I am reviewing my tax filing process and will for sure look in to comparisons between your product and others available for tax year 2024. I do usually wait until the last day to file and have never had an issue with your quality and ability to follow through with the filing, but I do now question if I should have looked for other options prior to your malfunction. The situation did cause some heartburn and stress that I may not of fulfilled my tax obligation since I relied on your service. A service that was struggling in the final minutes of the tax prep game.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DM in CA
from Southern Cal
Verified Purchase:Yes
i have been using H and R Block tax soft wear for years and will continue to do so
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: ORThatcher
from Utah
Verified Purchase:Yes
I have used H&R Block tax software for many years now and prefer it to the competition. But the cost to e-file the state return still leaves a poor last impression.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: DRSize
from Germantown,MD
Verified Purchase:Yes
I always use H&R Block tax software. I will continue to do so.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Mandatory Nickname
Verified Purchase:Yes
Used the product for years, not sure how there was trouble around tax day…hacked? DoS attack?
Not to mention do not charge a filing fee unless a submission was successful…terrible…
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Luke 73
from Olney, Md. 2083
Verified Purchase:Yes
I have used H&R Block tax software for several years and I recommend the product.
The only issue I have is that I switched computers and am not able to put the tax return on my new computer.
The only issue I have is that I switched computers and am not able to put the tax return on my new computer.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: jeffry007
from Mississippi
Verified Purchase:Yes
It performed as I expected and hoped it would. I especially like the 'interview'. I like that it marks certain deductions as 'not common'. I like that the user can import documents, particularly from a financial investment firm and the software puts all the 1099-INT, DIV, and B in the proper places.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: AlanC
from Central Florida
Verified Purchase:Yes
Deadline filers were rewarded thus year with an 18-hour failure of a system that should have been hardened with more redundancy and high-availability than obviously exists. I was filing for our daughters and went as far as having the one who owed set up a Direct File account that we almost had to use. It's TurboTax next year, which is a shame after a decades-long relationship with TaxCut and Block. Where else has Block cut corners that are accidents waiting to happen?
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock