Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,341 Reviews)
Rating breakdown 130,341 reviews
5 Stars
86,893
4 Stars
24,012
3 Stars
8,401
2 Stars
4,443
1 Star
6,592
85%of customers recommend this product.
(
41,637 out of
48,864)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Customer Rating
1
Will never use again after years of being a loyal
on April 27, 2024
Posted by: Decoratingchica
from Mochigan
Verified Purchase:Yes
I have used this tax program for years and had multiple issues with it that resulted in redoing my taxes 3x plus filing an amended ent. While the tech chat people were friendly they had no real answers other than to either redo or enter again manually. Very disappointed.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: john02186
from Milton, MA
Verified Purchase:Yes
This year’s Mass. state teturn cantained an error on the limit of This year‘s state program for Massachusetts contained an error in the maximum allowance deductions for charitable contributions. I called for help but was told it couldn’t be fixed. I sent messages that weren’t answered. In the end, I had to save my state return as a pdf file and then edit the form to correct calculations by hand, then print out and mail in.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ate3
from Lincoln, NE
Verified Purchase:Yes
Overall it is easy to use. There is one section that has always been confusing and hard to use..the estimated tax part of the program. I finally gave up this year and pretty much did it manually. The questions don't match reality for seniors on SS with IRA payments, etc.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: murray35755
from Riverwoods, Illinois
Verified Purchase:Yes
Product works well, but it should have an easy to use "print current screen" function
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dennis 1951
from Oregon
Verified Purchase:Yes
so easy to use and helpful to get information from previous year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Julywind
from Houston, tx
Verified Purchase:Yes
Horrible. The system is not easy to use and it does not allow to import PDF files.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Decent product, would prefer free efile for state
on April 27, 2024
Posted by: Mr Wheat
from Dupage, IL
Verified Purchase:Yes
It was good, however if you have some investment income it becomes a little more cumbersome due to the version of the software. For the price paid I would prefer more options or at least free efile for state and federal.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great software program that keeps up with updates
on April 27, 2024
Posted by: Anonymous
Verified Purchase:Yes
Glad to be able to have this software program for handling our taxes. It keeps up with any updates from the IRS and makes it quite easy and simple to do.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock