Switched to H&R Block several years ago when TurboTax tried to pull shrinkflation (remove features, charge the same price). Handled some international bank accounts well, but those are gone now. Could use lower cost electronic filing for state returns, more expansive explanations.
Went to submit federal and state and the system was overloaded. No big deal. When they put a hold on my credit card every time i tried, added up to several hundred $$$, that's a problem.
I've been using H&R Block software every year for around 10 years. It make taxes pretty straightforward and in always confident I got the best result I could get.
Pros: Easy to prepare, Maximizes refund, Easy to import documents