Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,357 Reviews)
Rating breakdown 130,357 reviews
5 Stars
86,906
4 Stars
24,013
3 Stars
8,401
2 Stars
4,444
1 Star
6,593
85%of customers recommend this product.
(
41,645 out of
48,873)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: BobsDad
from Michigan
Verified Purchase:Yes
My only criticism is that there are too many screens. Less white space and you could be combining things
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: OLD and LONG customer
from Webster, MN
Verified Purchase:Yes
I like the overall product and have used it for years. This is the second year that H&R support has dropped the ball again. The front like support has been great but the back room as they call it is a total joke if they even have a back room support. I have a desk top that is newer than my laptop that is an old one that for the last two years I have had to do my taxes on. I had done them on my desk top but last year the software would not install and had and error message. The front line support did what they could and then passed me on to the "smart ones in the back room". Right they did the same thing as the front line and never heard from them again. Even on repeated calls from me I got the same repeated do thing again and again and again and ... They never solved the problem. I got down to April 10 and nothing from them dug out my old laptop tried the install on it and it worked so did my taxes last year. This year ordered again. Earlier and started the process again. REPEAT OF THE SAME CRAP. The back room black hole of death. All other software I get installs with no problem but theirs does not. Do they care, NO THEY DO NOT CARE.
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WV Native
from Harpers Ferry, NY
Verified Purchase:Yes
Did my taxes on your downloaded application. My problem was somehow I got on your online application and couldn't get off by the time I realized it. Telephone help said to close online file and restart my return again in downloaded app. I did but I haven't been able to get rid of online return and I get constant reminders I need to finish that return even though I filed and got my federal return refund back.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 3337
from Eden Prairie, Minnesota
Verified Purchase:Yes
For our situation this is an easy to use and thorough process. We are very comfortable that all our issues were covered.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Vetteman2004
from Pennsylvania
Verified Purchase:Yes
I have used this program for several years with no problems
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Updates causes significant delays in time to file
on April 26, 2024
Posted by: km1966
Verified Purchase:Yes
I have been using H&R Block software for at least 10 years. It is easy to use, and i can normally do my taxes in a short mount of time if I have all the correct statements. This year was problem since I want to file my taxes as early as possible, but I had to keep waiting for updates before I filed. I guess I'll try again next year, but if problem persists, I will switch.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Eeb25
from Louisiana
Verified Purchase:Yes
Use it every year for several years-pleased wit h product
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: YvonneR
from Hurst, TX 76053
Verified Purchase:Yes
Have used H&R Block software for many years. Never fails to satisfy my tax needs.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock