Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,357 Reviews)
Rating breakdown 130,357 reviews
5 Stars
86,906
4 Stars
24,013
3 Stars
8,401
2 Stars
4,444
1 Star
6,593
85%of customers recommend this product.
(
41,645 out of
48,873)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Customer Rating
3
Trustworthy but maybe not comprehensive enough
on April 26, 2024
Posted by: Mook Boy
from Wooster, OH
Verified Purchase:Yes
I have used H&R almost exclusively for the last dozen years or so. Lately, the products seem to be getting stripped down. For example, there used to be videos covering various topics - no more. When it offers to explain how it calculated certain entries, it often just gives generic description of that entry. Also, it makes assumptions that are incorrect (rather than asking for a Yes or a No) and then locks in the wrong answer (such as if we live in a school district that collects income taxes - we don't). It's still a good product, but I don't have the confidence in the results that I once did.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Message on rejection, not clear and instructions o
on April 26, 2024
Posted by: PeachyJaws
from Conway, AR
Verified Purchase:Yes
Did not tell me exactly what to do to correct. Took several long calls and holds to find out how to correct
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Nan87
from PA
Verified Purchase:Yes
The program for 2023 tax year was not as user friendly as the programs of prior years: less help, fewer instructions, more trial and error until I finally figured out what to do. Still overall satisfied. Taxes done!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Carl 50
from Pa.
Verified Purchase:Yes
Have used this product for many years. Easy to use and very accurate and affordable
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Wontuseitnextyear
from Buffalo Grove, IL
Verified Purchase:Yes
1. It was confusing to buy the correct version of the software when I bought it on-line.
2. The program itself was confusing to use.
2. The program itself was confusing to use.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
20 plus year customer, all was good until 4/2024
on April 26, 2024
Posted by: Scott_from_NY
from New York
Verified Purchase:Yes
Good product, trust it's integrations for w-2 and 1099/investment data, trust the accuracy of calculations for deductions and capital gains complexity. This year was not a good one for HRB. The desktop user interface and user experience seem stuck in the nineties. Something I overlook since my priority is accuracy not software look and feel. My code for free e-file wouldn't work, but the support process steps to get it replaced did work and made it just a minor nuisance. The real headache was when the systems for importing data and transmitting e-filed returns began a "nuclear meltdown" in the 36 hours preceding the April 15, 2024 deadline for filing. Those systems eventually came back online with a few hours to spare, but the energy I had to put into strategizing a "plan-B" of mailing paper documents to IRS and state brought me a few more gray hairs.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OlWoody
from CA
Verified Purchase:Yes
I've used H&R tax software for years and it is always quick and simple.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: JRRu
from Florida
Verified Purchase:Yes
I have been using H&R Block software for years and never had any problem. If I have problem, I just call and gave me the best possible solution.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock