Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
3.6
(905 Reviews)
Rating breakdown 905 reviews
5 Stars
371
4 Stars
184
3 Stars
107
2 Stars
109
1 Star
134
69%of customers recommend this product.
(
595 out of
864)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Jrrh
Verified Purchase:Yes
After receiving the greenlight with the “accuracy review“ and getting the pop up that stated my return was “low risk” I entered some information incorrectly 3 weeks ago and still do not have my federal refund probably because I’ll have to fix something. Clearly whatever mistake I made was not caught. “Accuracy review” not ACCURATE.
Cons: Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
WATCH FOR ERRORS
on February 18, 2018
Posted by: BarbB99
I have used this software for many years with no problems. I moved to Kentucky last year and found TWO errors in their software on my state schedule A. I found the SAME errors this year (2017) after reporting the 2016 errors. I had to override their entries. I shouldn't have to check their math! I won't buy this again. I also got a lot of errors which using the Deductions Pro and when installing the state.
Pros: Easy to import
Cons: Hard to fix issues, Hard to install
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Error in software forced me to file paper copies
on February 17, 2018
Posted by: djallendennis
from St Louis, MO, USA
The software showed the incorrect "last year's AGI" and my electronic return was rejected by the IRS; thus forcing me to file Fed and state by paper. There was no way to contact H&R help or customer service to find out how to override the AGI figure..Made a usually seamless process VERY FRUSTRATING and elongated the time to get my refund.
Pros: Easy to install, Maximizes refund, Easy to import, Fast
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
Includes Form 8888 but you can't actually use it.
on February 17, 2018
Posted by: Filer2018
from Raleigh, NC, USA
Skip this software if you intend to use form 8888 to receive part of your refund in I-Bonds. The software comes with the form, but it won't actually let you save it. Perhaps it is a bug. Good luck with the help support as it is non existent.
Pros: Easy to install
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
frustrated
on February 16, 2018
Posted by: jeri43
I'm frustrated by the activation code process ..bought the software on line direct from H&R and never got a new code...how do i get a code for 2017
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
1
H & R Block imported incorrect information
on February 16, 2018
Posted by: kme1
I was very unhappy as my return was rejected. H & R Block put an incorrect amount for my last year's adjusted gross income, and I found it very difficult to change it to the correct amount. The incorrect figure should not have happened in the first place.
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible support
on February 16, 2018
Posted by: Disappointed John
from Kinnelon, NJ, USA
I've been using TaxCut for over 20 years and this is the first time I had to use their Support staff because of filing bug in their software and to put it bluntly it was horrible. I spent over 3 hours on the phone explaining the issue to 2 different people and they just had no clue. Fortunately I was able to resolve on my own.
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Pain in the Amended Return
on February 15, 2018
Posted by: GJS20832
from Vicksburg, MI, USA
After buying this software and creating my return, I found I had to amend it due to post office slow delivery. I have never had so many problems getting to the section I need to be in. Trouble finding the Amend a Return form. Still not sure if I am ready to file the amended return.
Pros: Easy to import
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock