Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
3.6
(905 Reviews)
Rating breakdown 905 reviews
5 Stars
371
4 Stars
184
3 Stars
107
2 Stars
109
1 Star
134
69%of customers recommend this product.
(
595 out of
864)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Customer Rating
2
Errors, failed software and no customer support
on February 21, 2018
Posted by: Not ready for prime time
I have been a user for several years and only had minimal issues. This year we experienced software errors, state return did not download and there was no customer support. I was not at all satisfied with the H&R Block experience and I will certainly share this with my friends. The software is certainly easy to use. However, there is no form review without printing filing.
Pros: Easy to install, Maximizes refund
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Easy as pie
on February 21, 2018
Posted by: Silkey D
Been using taxcut for over 10 years, never had any problem whatsoever.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Can't E-file
on February 20, 2018
Posted by: Rick 1951
Great software as usual, but it cost me more money because the E-file feature does not work
Pros: Easy to install, Easy to fix issues, Easy to prepare
Cons: Hard to fix issues, Hard to import
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
2
Did not prompt me to include wife's income.
on February 20, 2018
Posted by: JGuy2
Did not prompt me to include wife's income.
Had to file amended return.
Had to file amended return.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
2
Screwed up algorithms for Unreimbursed Medical Exp
on February 20, 2018
Posted by: RFO2
from Cincinnati, OH
I've been using H&R Block Deluxe with State for years. Every year I have to line-by-line check to insure that the calculated values are correct. Every year I find something that the software writers have screwed up. This year the screwup caused me to have to override 4 entries because they weren't calculated properly. This prevented me from e-filing. I'm really angry about this. I am certainly going to reevaluate my choice of tax software for 2018.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Roth IRA income issue - not able to efile state
on February 20, 2018
Posted by: Stevos
Software kept asking me to go back to federal form to report gross income from Roth money I took out. Tried to fill out 1099-r as per instructions for all the boxes. Including recommendations to fill box 14 same as 2b. Wasted too much time and finally decided to mail in state. Disappointing.
Pros: Easy to install
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Too many glitches
on February 19, 2018
Posted by: Not happy camper
I used H&R Block tax software for the past few years and was happy but this year there were too many problems. First I could not import the W-2 info like past years...the software would shut down each time it tried so finally I entered everything manually. My federal tax return was rejected three times because the data imported from my last year’s tax return was incorrect - the AGI and even my dependent’s ss# oddly enough were incorrect and it was not straightforward to correct. I am not sure what happened this year but I was very disappointed.
Pros: Easy to install
Cons: Hard to fix issues, Hard to import
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Software has bug when W-2's are imported
on February 19, 2018
Posted by: eRon
When I imported our W-2's the software wouldn't allow me to e-file because it said I needed to enter the state value, but the W-2 info was entered with the state value. I couldn't find any way to make it recognize that it had the value. After an hour of trying to figure out how to get it to recognize it I deleted the W-2 info and entered them manually after which I was allowed to e-file. Although it wasn't flagged, I also noticed that the work form that the error was flagged for had the zip code wrong.
Pros: Easy to install
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock