Customer reviews from HRBlock
H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,180 Reviews)
Rating breakdown 12,180 reviews
5 Stars
8,928
4 Stars
1,839
3 Stars
599
2 Stars
309
1 Star
505
89%of customers recommend this product.
(
4,738 out of
5,319)
Customer Reviews for H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Posted by: CurtM
from WI
Verified Purchase:Yes
Have bought this for several years. This year even though the H&R check said everything was OK, the IRS wouldn't accept my return. The errors weren't fixable :-( This isn't the first time the software had errors that affected my return and cost me money.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, July 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: J D D
Verified Purchase:Yes
I have been using H & R Block tax software for over10 years. Use is easy and help from a real person is easy to access
Response from HRBlockBy Asiya, Social Media Department, July 7, 2025
Thank you for being a long-time user and for choosing H&R Block for over 10 years — we truly value your loyalty! We’re glad to hear you find the software easy to use and appreciate the easy access to help from a real person. Your continued trust means a lot to us, and we’re always here to support your tax needs.
Written by a customer while visiting HRBlock
Customer Rating
5
Exccellent Tax Prep Software
on July 14, 2025
Posted by: Delray CPA
from Delray Beach, FL
I'm a CPA and have used H&R Block for years. For the average taxpayer, it is simple to use. This software is NOT for tax returns requiring a high level of tax knowledge and preparer skills. Nevertheless, it will suffice for almost all average taxpayers. Worth every penny!
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, July 15, 2025
Thank you so much for your thoughtful review—and for being a long-time H&R Block user! It means a lot coming from a CPA with your level of expertise.
We’re glad to hear the software continues to serve the needs of most taxpayers and that you find it a great value. We appreciate your continued trust!
We’re glad to hear the software continues to serve the needs of most taxpayers and that you find it a great value. We appreciate your continued trust!
Written by a customer while visiting HRBlock
Customer Rating
1
Impossible to efile
on August 5, 2025
Posted by: Keith123443211
from Festus, MO
I cannot efile my return. The program says my AIG doesn't match my previous year's AIG event though I have the years return right in front of me. I reached out to the help center they told me to put 0 for my AIG. That also got rejected. I reached back out to the help center they told me to go to the IRS website and get an IP PIN. I did that and the program doesn't recognize the IP PIN as being the one the IRS has on file. The only other thing I've been told to do by the help center is to mail in the return.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, August 5, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered while trying to e-file your return. Our goal is to make the filing process as smooth and reliable as possible, and we regret that this wasn’t your experience.
While mailing in your return may be the final recommendation, we’d still like to ensure your concerns are fully documented and reviewed. Please contact our support team at 1-800-472-5625 or by email at hrblockanswers@hrblock.com at your earliest convenience.
While mailing in your return may be the final recommendation, we’d still like to ensure your concerns are fully documented and reviewed. Please contact our support team at 1-800-472-5625 or by email at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (7,640) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,126 out of
1,196)
Value
4.6