Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,693 Reviews)
Rating breakdown 10,693 reviews
5 Stars
7,894
4 Stars
1,564
3 Stars
498
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,767 out of
4,270)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Customer Rating
1
2018 Basic Fed: Update & page printing issues.
on February 13, 2019
Posted by: Yofu
from CT
To whom it concerns:
I have been purchasing H&R Block Basic Federal Tax CD for the past 14 Years and NEVER experienced what happened with H&R Block Basic Federal Tax for 2018.
After installing the software it would NOT UPDATE. I then contacted H&R Block support only to find out that the Tax-2018 CD's have Update problem. The Support representative e-mailed me a new Up-to-Date Basic Federal from which I was able to complete my 2018 Return, except one “Glitch” of NOT be able to print the official Form-1040 (for my paper records), that always consisted of 2 pages: Instead, it printed (6) pages and to TOP it all NONE of the six pages contained the official Form 1040 showing Name, Address, Soc. Sec.#’s and Return lines from 7 all-the-way to line: 79 (which was always printed and contained by two 8.5 x 11 sheets).
H&R Block positively messed-up marketing “Tax-2018 Basic Federal” software having Update and Printing problems.
---------------------------------------------------------------------------------------------------------
In closing:
H&R Block Should NOT retail Tax Return software UNTIL their “ACCURACY QUALITY ANSURANCE” Dept. Team (If they have one) Totally and completely run comprehensive tests before marketing their products.
H&R Block did NOT for: Federal Tax year 2018.
I have been purchasing H&R Block Basic Federal Tax CD for the past 14 Years and NEVER experienced what happened with H&R Block Basic Federal Tax for 2018.
After installing the software it would NOT UPDATE. I then contacted H&R Block support only to find out that the Tax-2018 CD's have Update problem. The Support representative e-mailed me a new Up-to-Date Basic Federal from which I was able to complete my 2018 Return, except one “Glitch” of NOT be able to print the official Form-1040 (for my paper records), that always consisted of 2 pages: Instead, it printed (6) pages and to TOP it all NONE of the six pages contained the official Form 1040 showing Name, Address, Soc. Sec.#’s and Return lines from 7 all-the-way to line: 79 (which was always printed and contained by two 8.5 x 11 sheets).
H&R Block positively messed-up marketing “Tax-2018 Basic Federal” software having Update and Printing problems.
---------------------------------------------------------------------------------------------------------
In closing:
H&R Block Should NOT retail Tax Return software UNTIL their “ACCURACY QUALITY ANSURANCE” Dept. Team (If they have one) Totally and completely run comprehensive tests before marketing their products.
H&R Block did NOT for: Federal Tax year 2018.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent values
on April 18, 2019
Posted by: Npamoja
from Georgia
I got it a few days ago for the filing deadline, and it save me quite a lot of time.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Filed in May, still no refund
on December 1, 2020
Posted by: HandRsucksblock
from Texas
Worst experience of my life, I did a better job filing by myself. At least when I did it myself I my refund was actually completed. IRS website says my tax return for 2019 is still in the accepted phase. Been like that for over 6 months. Waste of money, I would have been better off filing myself. Made it impossible to get the pandemic relief check as well, might not get it at all. Worst purchase I've made in years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
this year I switched and I'm so glad I did
on January 29, 2018
Posted by: CJ52
I'm a long, long time Turbo Tax user who switched this year... Turbo Tax just keeps getting more and more ridiculous. Last year's turbo tax files loaded information directly into this year's returns in HR Block and in every category possible I prefer to use the HR Block software, I only wish I had made the switch years ago! And basic covers everything for Sch A, itemizing, and Sch C, babysitting income, Sch D investments, and employee business expenses (mileage for a route), plus much much more, this just happens to cover my needs... there no need to pay extra for a deluxe version unless you need the extra help! I love it!
Pros: Easy to fix issues, Easy to prepare, Easy to import
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
So easy to use!
on March 10, 2018
Posted by: Texan8205
I have been using this software for 10+ years and it never disappoints. So easy to use!
Pros: Easy to install, Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Amazing, Simple, Efficient!
on September 21, 2018
Posted by: cstang
from fort drum, ny
Greatly helpful. I never write reviews but my taxes, to put it lightly, stress me out and have for some time. H&R Block assisted me through an easily navigated online software which practically did my taxes for me. 5*
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to work with
on February 5, 2019
Posted by: Clem nutgrass
from Bassfield, MS
Happy I did! It is a great program and has excellent value! I recommend it to all my friends!
Pros: Easy to install, Easy to fix issues, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Lots of problems
on February 13, 2019
Posted by: U R ticking me off
from Az
1. I had to remove a parent dependent this year. Your software did not delete all the forms associated when I deleted the dependent on the interview. I had to manually delete all the forms.
2. The irs rejected my return because the forms for residential energy credits are not updated with them. Your software did not pick up this problem.
3. I was charged twice for the state e file. The first time I tried to send my return and it was rejected you charged me even though you did not file the state return. The second time I tried to send my return i had to reenter my CC # . The second time you put my state return on hold, which is what I would have expected the first time.
4. I had an extremely hard time updating my software. I have had this problem in past years.
5. I am adding this because I have to fill in EVERY box on this review to submit it. Seriously, I need to create a title and nickname.
2. The irs rejected my return because the forms for residential energy credits are not updated with them. Your software did not pick up this problem.
3. I was charged twice for the state e file. The first time I tried to send my return and it was rejected you charged me even though you did not file the state return. The second time I tried to send my return i had to reenter my CC # . The second time you put my state return on hold, which is what I would have expected the first time.
4. I had an extremely hard time updating my software. I have had this problem in past years.
5. I am adding this because I have to fill in EVERY box on this review to submit it. Seriously, I need to create a title and nickname.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock