Customer reviews from HRBlock
H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,180 Reviews)
Rating breakdown 12,180 reviews
5 Stars
8,928
4 Stars
1,839
3 Stars
599
2 Stars
309
1 Star
505
89%of customers recommend this product.
(
4,738 out of
5,319)
Customer Reviews for H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Posted by: Tonegenx72
Verified Purchase:Yes
I found this software to be easy to use and recommend it to everyone!
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Previously Turbo user
from Europe
Verified Purchase:Yes
This product was a little less user friendly than Turbo Tax, but TurboTax has become ridiculously expensive for simple returns. I thought this was a GOOD value for the price.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Garbage
on May 12, 2025
Posted by: Jason Dean Dunwoody
from California
How can a product like this get worse over the years??? Garbage.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fed return
from Graceville, FL
Verified Purchase:Yes
Easy to use. I was anxious to start but was easily able to work through the steps.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, May 14, 2025
Thank you for providing a rating for your recent purchase! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: GloTX
from Houston, TX
Verified Purchase:Yes
Some of the RRB forms are missing.
Some of the instructions related to errors are unclear.
You should have 24/7 support during tax season.
Entering the previous year code can be confusing and time consuming
Some of the instructions related to errors are unclear.
You should have 24/7 support during tax season.
Entering the previous year code can be confusing and time consuming
Pros: Fast
Cons: Hard to import documents
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 16, 2025
Thank you for sharing your concerns with us. We understand the importance of having all the necessary forms and clear instructions during tax season.
Please contact our support team at 1-800-472-5625 at your earliest convenience. They're available to assist you with any issues you may be facing, and your feedback will help us improve our services.
Please contact our support team at 1-800-472-5625 at your earliest convenience. They're available to assist you with any issues you may be facing, and your feedback will help us improve our services.
Written by a customer while visiting HRBlock
Posted by: C_Zar88
from Florida
Verified Purchase:Yes
H&R Block Basic Software is always a great product. I rely on it every year for my taxes because I trust it and it's easy to use. Its value however is not competitive with other products on the market. I used it this year for convenience, but next year I might just switch as other software is also good and I need to save some money.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Response from HRBlockBy Asiya, Social Media Department, May 23, 2025
Hello, thank you for sharing your thoughts and for choosing H&R Block Basic Software for your taxes. We're glad to hear you find it easy to use and reliable. We understand that value is a key consideration, and your feedback is important to us. If you have any questions or need assistance, please contact our support team at 1-800-472-5625.
We appreciate your support and hope to continue serving you in the future.
We appreciate your support and hope to continue serving you in the future.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Easy to use. Interview type software helps refine your answers.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 27, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TamaJoe
from Tampa, FL
Verified Purchase:Yes
Software worked as expected. My return was processed in a timely manner.
Pros: Easy to prepare, Maximizes refund, Fast
Response from HRBlockBy Asiya, Social Media Department, June 6, 2025
Hi TamaJoe, thank you for sharing your experience! We're thrilled to hear that the software worked as expected and that your return was processed smoothly and on time. Your satisfaction means a lot to us, and we truly appreciate your continued trust in H&R Block.
Written by a customer while visiting HRBlock