Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,170 Reviews)
Rating breakdown 12,170 reviews
5 Stars
8,923
4 Stars
1,836
3 Stars
599
2 Stars
309
1 Star
503
89%of customers recommend this product.
(
4,736 out of
5,314)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS
Posted by: Catw0man
from Sarasota, FL
Verified Purchase:Yes
We have been using this software for years and I was able to take over successfully after I lost my husband years ago.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sorry Again
Verified Purchase:Yes
Too expensive first the program then pay to send via email then buy State and pay again to email.
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers.
If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hamden CT
Verified Purchase:Yes
I bought H&R Basic 2024 software in January 2025. I have bought the same software now for the past dozen years, and I have always liked it. This year, I realized that my taxes were so simple, that I did not need the features the program provides. The program itself has probably never been better; it is my circumstances that have changed. I had no federal taxes withheld, I owed no tax, and I received no refund. If there were a simpler and cheaper version of the software, I would buy that. It is difficult for me to rate this software considering my situation.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: xwba
from Seattle, WA
Verified Purchase:Yes
Doing the current year taxes was okay. It was awkward to work in a data-driven approach instead of an interview-driven approach, but that was my choice. There were times when I felt it could have been more helpful in suggesting previous year's info as a guide to entering this year's info, even ioof a full transfer wasn't possible. The complete disaster came when I got to working on next year's estimated tax. Pretty much all the software offered was blank forms. Most, perhaps all, of the data is typically derived from the current year data, with modifications to reflect anticipated changes. Instead of helping, the software basically said "you're on your own, sucker," and left me to shuffle through the return I had just completed in the same software package to find numbers that were described slightly differently. A miserable experience.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Bansheebrad
Verified Purchase:Yes
Guys, there were very confusing questions on this year's version.
I was very annoyed that I could not recover last years filing that was stored on your site for easy access
I was very annoyed that I could not recover last years filing that was stored on your site for easy access
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Zubbo
from FL
Verified Purchase:Yes
Easy to navigate. Especially like that it populates the current year from past year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
H&R software helped me to file the 2024 tax return.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: putsch47
Verified Purchase:Yes
Have been using this for over 10 years and this is the first time that I haven't received an E-mail from Block that my return was accepted by the IRS. T. Putscher
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock