Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,099 Reviews)
Rating breakdown 12,099 reviews
5 Stars
8,882
4 Stars
1,819
3 Stars
592
2 Stars
306
1 Star
500
89%of customers recommend this product.
(
4,697 out of
5,270)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS
Posted by: Anonymous
from Miami-Dade
Verified Purchase:Yes
Didn't give me alot of confidence that tax was done correctly. I've used many years and that was a first.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ocala FL
Verified Purchase:Yes
I bought this product because I have used it successfully for the past few years and it works great!
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Germany
Verified Purchase:Yes
I've been using H&R for my tax returns for over 10 years now, and can state that even the Basic version does provide all the forms I need as an expat, i.e. 2555, 1116, and this year 8938. Learning curve was a bit steep at the beginning, and you will need to know your forms.
The reason for giving 4 instead of 5 stars is that a bug in calculating global gross income from all sources prevented the use of summary entry/ies on form 8949 (had to enter them as individual sales), and (artificial?) limits on form 8938 prevented e-filing and thus print and mail paper return (max 5 copies allowed, which you use up the moment you and your spouse have separate accounts at one broker; also European IBAN accounts have can more letters/digits that the software allows). Annoying, but work-around possible.
The reason for giving 4 instead of 5 stars is that a bug in calculating global gross income from all sources prevented the use of summary entry/ies on form 8949 (had to enter them as individual sales), and (artificial?) limits on form 8938 prevented e-filing and thus print and mail paper return (max 5 copies allowed, which you use up the moment you and your spouse have separate accounts at one broker; also European IBAN accounts have can more letters/digits that the software allows). Annoying, but work-around possible.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: seaweed01
from Florida
Verified Purchase:Yes
Great value when compared to the competitors. Inputting data from NECs was very confusing and time costly. Had some difficulty downloading tax year 2023 data.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 28, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Localboy45
from Knoxville, TN
Verified Purchase:Yes
I have been using H&R Block tax software for years and it is reliable and easy to use.
Note: Can only print forms - a print screen function is needed.
Note: Can only print forms - a print screen function is needed.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Amy, Social Media Team, April 29, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Plasland
from Massachusetts
Verified Purchase:Yes
I've used this program for years and been very pleased with both federal and state aspects. Even more so this year as I tried to save a little money and bought only the federal program....doing the state without it showed me that the money I saved wasn't worth it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media-Abbie, April 29, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RP22
from Louisville, CO
Verified Purchase:Yes
I've been using Block for years with no problems. This year it would have been helpful to have been able to do an Estate return using Block - I ended up wading through it manually.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: RexN
Verified Purchase:Yes
This issue did not do an auto search for my information
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock