Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,099 Reviews)
Rating breakdown 12,099 reviews
5 Stars
8,882
4 Stars
1,819
3 Stars
592
2 Stars
306
1 Star
500
89%of customers recommend this product.
(
4,697 out of
5,270)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS
Posted by: Ralphie12345678
from TN
Verified Purchase:Yes
Okay, but does not seem as good as it used to be. Seems to have more issues to work thru, and seemed like it had more errors like no one was really checking it for errors as well as in the pass.
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: baitswitch
from ohio
Verified Purchase:Yes
HRB is a Bait & Switch SCAM...I will NEVER use HRB products or any services again. you have lost my entire Family and as many others that I speak with regarding your deceptive illegal practices
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MFOC
Verified Purchase:Yes
The basic software includes every tax form for even complicated situations. It’s all you need if you don’t want hand-holding.
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
SUGGESTION FOR IMPROVEMENT
on April 25, 2025
Posted by: NICK9797
from Charlotte, NC
I entered my overseas pension information in the Retirement Income section on form 1099-R, but, of course this overseas payer did not have a TIN so I left that field blank. During the accuracy check this threw up a red flag so as I had a plane to catch I just deleted the form and re-ran the accuracy check - the flag had disappeared so I filed the form and went to the airport. During my trip I realized my mistake so on my return I followed the instructions to file an amended return on form 1099-X with the overseas pension income entered manually under other retirement income and refiled without issue. However your software offers no solutions that I could find for entering and filing an amended State Return (North Carolina), so I had to print the amended return and file by mail. This was very inconvenient and it would help if you could include a process for filing amended State returns electronically.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 28, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TaxesMyWay
from Dallas, TX
Verified Purchase:Yes
Have been a customer for several years and never had any issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Might not be backward compatable with older macOS
on April 26, 2025
Posted by: Still worked fine
Verified Purchase:Yes
Fast and easy to use. Disappointed that it kept saying that “H&R Block is optimized for macOS 12 Monterey or higher”. I have an older computer that Cant run that, but everything still seemed to work fine when I clicked continue. I would like it if you had an on-line version, or could run from an I-pad app instead of having to use a desktop or laptop.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Nanny Poo
Verified Purchase:Yes
Very speedy return, easy to complete info. Have used H&R Block for a number of years.
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Satisfied Always
Verified Purchase:Yes
I purchase H&R Block Basic Tax software every year and it is so easy to use. Love that it keeps my information from year to year and provides helpful explanations.
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock