Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(12,029 Reviews)
Rating breakdown 12,029 reviews
5 Stars
8,840
4 Stars
1,801
3 Stars
587
2 Stars
305
1 Star
496
89%of customers recommend this product.
(
4,654 out of
5,222)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: sam231
from New Orleans La
Verified Purchase:Yes
I bought this on April 14. Covered all of my needs.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: OLD GUY 2
from DFW TEXAS
Verified Purchase:Yes
MORE USER FRIENDLY WALK THRU PROCESS THAN THE OTHER GUYS.
ALMOST NO NAGGING TO UPGRADE.
ALMOST NO NAGGING TO UPGRADE.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: VFH1812
from Florida
Verified Purchase:Yes
Always use HR Block have done so for 15 years so easy to use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Have been a software user of H&R Block for over 20 years - great support always !!!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: mark98270
from Washington
Verified Purchase:Yes
Very difficult and confusing. I used to purchase the disk and install it in my computer. Then I would do my taxes and then find a place to borrow wifi to send them in. Last year I bought it from a store but there was no disk only a website and a code. This year I had to find the website and download it. This is very difficult for me since I live in an area with no internet access. Your cost went up too much. There were things in there that were confusing but I blame that on our tax system, although without internet I couldn't get help.
I'm looking elsewhere next year
I'm looking elsewhere next year
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxi tax fun
from WA. No state taxes to do.
Verified Purchase:Yes
Used for 10+yr
Not clear on how to handle if your AGI is to high and have to withdraw out of Roth IRA and how to report it on current year taxes so an amendment is not needed from a 1099-R the next year.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (7,575) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,087 out of
1,155)
Value
4.6