Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,985 Reviews)
Rating breakdown 11,985 reviews
5 Stars
8,815
4 Stars
1,792
3 Stars
581
2 Stars
302
1 Star
495
89%of customers recommend this product.
(
4,628 out of
5,193)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: TurboTax Is my go to
from Chicago, Illinois
Verified Purchase:Yes
I gave 1 star because 0 stars was not an option. This was the worst experience I have ever had with your software. I have used your software to file my taxes for the past six years. This year, I purchased your software and completed my taxes, but I kept receiving messages indicating that my AGI was incorrect, which it was not. I was unable to move past this window. There is no way to get help when you are stuck; there is no phone number, chat, or anything. I was able to file with TurboTax,, and because of this experience, I will no longer use HR Block tax software.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CLOUD4751
Verified Purchase:Yes
husband used this and did our taxes. he didnt want to use all the deductions we could have had and took the standard deductions...so it was very easy...
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: KathyW in TN
from TN
Verified Purchase:Yes
I ordered the software online and have used your service several years and am very pleased
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Gatecode4578
from Florida
Verified Purchase:Yes
Easy to use. Great to be able to import last years data.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: KT223
from Houston
Verified Purchase:Yes
Check is flawed. Software allowed me to click w2 for my wife while entering my ss number. Software should have matched w2 ss to background ss
Pros: Easy to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sandalfoot1103
from New Hampshire
Verified Purchase:Yes
I’ve used H&R Block tax software for years and I’m very happy with it. The information entered in the prior year is brought forward into the current year’s return so there’s no need to re-enter it which makes not only the completion faster but is a reminder to look for that information for the current year. The only negative thing I have to say is I could like to see all the Itemized Deduction categories listed when first starting this category.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Floroda
Verified Purchase:Yes
I have used this for many years and I am satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ray6722
from Waco Texas
Verified Purchase:Yes
Great product. Easy to use and accurate. I had my taxes done and filed very quickly.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock