Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(12,005 Reviews)
Rating breakdown 12,005 reviews
5 Stars
8,829
4 Stars
1,795
3 Stars
582
2 Stars
303
1 Star
496
89%of customers recommend this product.
(
4,638 out of
5,204)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Rich370
from 34987 Saint Lucie FL
Verified Purchase:Yes
I have used your service for several years with satisfactory results. The only issues this year was that somehow I had not been prompted to input my withdrawn taxes and was shocked to see I was only getting $101 refunded. Once I figured it out I was satisfied with refund amount. The other issue was that the software auto filled a code for a free submission to IRS. It was rejected until I found out that it had auto filled last year’s code!
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Bobby H
Verified Purchase:Yes
Have used this Tax Software for about 7 years and am very pleased of the way H&R arranges
the Tax forms. They make it very simple to follow follow instructions.
the Tax forms. They make it very simple to follow follow instructions.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Never HR Block
Verified Purchase:Yes
I was completely disappointed in the product. I bought it because the ad said I could do both Federal and State forms. After completing the Federal I downloaded the Vermont State Tax program only to find that it would no work for a nonresident of Vermont. This is false advertising and be assured net year I will be using Turbo Tax or some other program.
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Mike Hamr
Verified Purchase:Yes
Used it for several years and never had a problem. Easy to use and your software was helpful to get my taxes done
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Dan557
from Murfreesboro, TN
Verified Purchase:Yes
I have been using this software for the past several years and I have been very pleased with it. I’ve used other tax software and I like H&R Block software a lot better. The help items seem to be more helpful and the reviews at the end are very helpful.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Naples Fl
Verified Purchase:Yes
I've used this tax filing software for many years. Never once had a problem. Affordable and painless with step by step instructions.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Mblues360
Verified Purchase:Yes
The price increase of more than double is outrageous.
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible
on April 15, 2025
Posted by: Joelllllll
from Texas
Not user friendly. To many issues, system is. It straight forward.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock