Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,840 Reviews)
Rating breakdown 11,840 reviews
5 Stars
8,730
4 Stars
1,760
3 Stars
573
2 Stars
290
1 Star
487
89%of customers recommend this product.
(
4,546 out of
5,099)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: sybiil
from florida
Verified Purchase:Yes
Cannot file federal online. IRS keeps shooting back to me, will not accept pin that is sent by the IRS. This is the 3rd year this has happened. Will not buy again.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: WantSupportCallTimeBack
Verified Purchase:Yes
The install requires an admin user, which is not unusual, but activation seems to be possible ONLY FOR THAT SAME ADMIN USER. That would be fine, except that the "Activate now" button just fails silently. No authentication dialog like the installer. No error message. Nothing. This is amateurish in the extreme. Also your chat support is nothing but a time-waster. Your phone support is friendly and keen to help, but this obvious issue is not familiar to them. Terrible out-of-the-box experience.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Aweful waste of money.
on April 9, 2025
Posted by: Dee375
from PA
This software is very hard to use. I am 75 years old and it kept adding my rmd incorrectly. Kept saying I had a penalty I do not have a penalty. Disappointed!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
Been using H&R Block software for about five years. It’s worked well and now I subscribe to it for yearly use.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob N 27
Verified Purchase:Yes
Seems with each passing year the program gets less and less helpful. On a very simple return I had to actually google questions I had because the program rather than explaining the subject simply repeated the lousy IRS explanation.
Pros: Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 10, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
It works good but it seems a bit much for the basic tax return.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Xandolph
from Florida
Verified Purchase:Yes
Used yearly missing some institutions for automatic uploading but works great!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: luchtm
from Seattle, WA
Verified Purchase:Yes
Very easy to use. This was the first year I sold stock. The software guided me through everything I needed to do to complete all 1099-INT, 1099-DIV, 1099-B (short and long) forms.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock