Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,822 Reviews)
Rating breakdown 11,822 reviews
5 Stars
8,717
4 Stars
1,757
3 Stars
572
2 Stars
290
1 Star
486
89%of customers recommend this product.
(
4,533 out of
5,085)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Retired with just the basic "income" flow needs.
on April 8, 2025
Posted by: Skye Guy
from Knoxville TN
This product met our needs wonderfully. The data flow was easy to follow, well explained. Had an issue at the start where I messed up saving the file and customer care bailed me out very professionally. Long preparation time (4 hours) due to my clumsy computer skills, not the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frustrated9
from Kansas City
Verified Purchase:Yes
My computer died, and though I paid for free additional downloads, I can't figure out how to get downloads from the website.
Cons: Time consuming
Value
3
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BCA7
from Pompano Beach, FL
Verified Purchase:Yes
I am eighty-one years old and I am so excited to have my taxes done in such a convenient manner. It is always a stressful time of year to get required documents done and submitted quickly and clearly. Many thanks for your support and your fine program that takes the time to help folks be able to submit their tax forms in a timely manner. BCAraujo
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great program
on April 9, 2025
Posted by: Jam40
from Va
I love it this product I will want everyone to use this software
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Land O Lakes, Fl
Verified Purchase:Yes
I have used this product for years. Does the job.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using HR Block tax software for years. Always informative on tax questions, easy to understand and imputing financial information. Quick and simple solution!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cosmo 5406
from Spokane Valley, WA
Verified Purchase:Yes
Been using your software for 20+ years. Could not resolve a problem after 5 attempts to e-file. Went to your FAQs and IRS FAQs and could not find a solution. Ended up mailing in return rather than e-filing. Will let IRS tell me what might be wrong and resolve problem thru them.
Cons: Hard to prepare
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sarasota, FL
Verified Purchase:Yes
I happily used your software for many years... Not this year - it told me not to override the blank 2023 AGI because you have it... but you did not and the IRS rejected my return...
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock