Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,840 Reviews)
Rating breakdown 11,840 reviews
5 Stars
8,730
4 Stars
1,760
3 Stars
573
2 Stars
290
1 Star
487
89%of customers recommend this product.
(
4,546 out of
5,099)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Quit it
from Cheyenne, WY
Verified Purchase:Yes
Too easy to use, instructions that are easy to assimilate
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Larry272
from Florida
Verified Purchase:Yes
I have been purchasing H&R Block software for years. It never disappoints or steered me wrong
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Inadequate Help"
on April 4, 2025
Posted by: John Oyler
from Pittsburgh PA
I was able to use the software to prepare the necessary forms for Federal and Pennsylvania returns, but wasn't permitted to submit them as e-files. The software wanted me to include a PDF of a form that I couldn't locate. I tried your automated Chat; it was completely useless. It eventually transferred me to an allegedly live, intelligent agent. He/she/it was courteous but of no help. He/she/it put me on hold for far too long; eventually we were disconnected. I jury rigged a work-around to get permission to continue. I eventually got both returns submitted, then ran into problems locating the 1040-ES vouchers and the Pennsylvania underpayment voucher. I had another attempt at "Help". Eventually the automated system gave up and promised to transfer me to a live agent. I am still waiting. I would recommend the software to a friend with the caveat -- cross your fingers and hope you don't encounter any difficulties.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Palm Beach Gardens, FL
Verified Purchase:Yes
Great experience as usual. Was sh they had a Mac version of the Business tax software
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
This is an okay package but can be difficult
on April 5, 2025
Posted by: PietroNC
from NC
I have use this package for years and generally are satisfied. However, the accuracy review can be terribly confusing.
This year the accuracy review kept highlighting state taxes paid. So, when I entered that, showing it on a line for the W2, it calculated my state refund/owe incorrectly. Apparently, it added the value to what was already in my W2. Frankly, this is an awful feature. I plan on staying with this software, but if it happens again, I will look at other options. Clearly, this is a bug.
This year the accuracy review kept highlighting state taxes paid. So, when I entered that, showing it on a line for the W2, it calculated my state refund/owe incorrectly. Apparently, it added the value to what was already in my W2. Frankly, this is an awful feature. I plan on staying with this software, but if it happens again, I will look at other options. Clearly, this is a bug.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pappy 1943
from Central FL
Verified Purchase:Yes
Seemed much improved over last year. It was easier to follow and the explanations seemed easier to understand. The only issue I had was when filing. I printed my 1049 and then, when I went back to the form to E-file, I seemed to miss the final step. If I had not checked a week later, I would not have realized that I had not completed the process. When I went back I was able to go over the entire filing process again, this time, not printing the form and finishing the filing was a snap. At my age, (81) I need some very clear and orderly steps to follow.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 174865465
Verified Purchase:Yes
I have been using this application since 1999. have been very pleased with the product.
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FLORIDA
Verified Purchase:Yes
I have used H&R Block software for years and have never had any problems,
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock