Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,813 Reviews)
Rating breakdown 11,813 reviews
5 Stars
8,713
4 Stars
1,753
3 Stars
572
2 Stars
290
1 Star
485
89%of customers recommend this product.
(
4,527 out of
5,079)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Adequate tax prep software
on March 31, 2025
Posted by: WillieH
from Columbus
I've used this software in the past but was disappointed this time because I couldn't find a worksheet or form for the tax calculation. The tax calculated was less than I expected which is good, but I could not find where it was calculated. I finally had to go to the IRS website and use the 1040 instructions to calculate the same number that the software did. Did not inspire confidence and I had to spend an extra hour completing a pretty straightforward filing.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Missing a key feature
on March 31, 2025
Posted by: DC101298412097210
from Denver, CO
Somehow this software does not allow you to input a credit for purchasing an electric vehicle on your state return. That's asinine given how many people are buying electric cars. We had to call and speak to three different people before someone could finally tell us that this was the case.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The software would not update the new January software. Finally got it to work. very frustrating.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Have used H&R Block’s tax program for several years & am very comfortable with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MGSh
from WW
Verified Purchase:Yes
Have used H&R Block for many years and have always been very happy with each version.
Pros: Easy to prepare
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: cowpatty
from colorado
Verified Purchase:Yes
i have been using H&R block/taxcut software for many years and will do so again next year
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: clyder17
from Algonquin, IL
Verified Purchase:Yes
Although it got the job done, I found that it was not as user friendly at the Turbotax versions I have used in past years. It was easily accessible and available in all the stores I visited unlike Turbotax which only had an on line presence this year.
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: frenkenthaler
from nj
Verified Purchase:Yes
a 10 time repeat user
fouynd it easy to use, accurate, economical
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock