Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,709 Reviews)
Rating breakdown 11,709 reviews
5 Stars
8,646
4 Stars
1,730
3 Stars
566
2 Stars
284
1 Star
483
89%of customers recommend this product.
(
4,461 out of
5,008)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: John 146
Verified Purchase:Yes
Very difficult to find the low cost HR product I used last year. Online program offerings were priced too high for such a simple report.
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
I have used this for several years and it still works like a charm.
Pros: Easy to prepare, Maximizes refund, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Reno, NV
Verified Purchase:Yes
Been using for 6+ years, minor improvements over that time. After starting, if I pause data entry for a day or more it takes me back to where I was, which is fine, but it is a little cumbersome to go to a different data entry point (finding where I need to go). It would be helpful if there was a way to make that easier. I know that the required forms are too arcane for most people, I just wish it was simplified some how. And I used to do corporate income taxes in the distant past and managed to get it done, so I am just belly aching!!
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: SJBRF
from San Antonio, FL
Verified Purchase:Yes
Filed. Accepted in three minutes. Refund to the bank in two weeks.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PB101
from Dallas, TX
Verified Purchase:Yes
I've been using H&R Block tax software for over fifteen years. Now, in retirement I thought I would only need the Basic version and I was right. I downloaded my basic information from last year's file and the remaining prompts handled everything I needed. It was quick and painless. How often can we say that about doing taxes!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South Jersey
Verified Purchase:Yes
I bought it in early Jan. , late March I was ready to use it,but I needed help to where to enter the code
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Tom 811
from Gallatin TN
Verified Purchase:Yes
I would give it a five star, but we’ve been rejected 4 times because my wife received a letter from the IRS last year, giving her a six digit PIN. But at the end, before electronically sending it to the IRS, the program only asks for a five digit PIN. I did do an online chat and was towed to change and make me the administrator which I did and that did not change anything. So I’ve got one more try electronically and then I would have to mail it in.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Why don't you put an AI program together for the government so the government can do everybody's tax form, send it out and have it either approved or changed like they do in Canada. I wish one company would show it's not all about their money. You should be able to make money if you do the AI program and keep it up
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock