Customer reviews from HRBlock
H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,180 Reviews)
Rating breakdown 12,180 reviews
5 Stars
8,928
4 Stars
1,839
3 Stars
599
2 Stars
309
1 Star
505
89%of customers recommend this product.
(
4,738 out of
5,319)
Customer Reviews for H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Customer Rating
4
Fine initially but have learned to print after aub
on March 26, 2025
Posted by: Florida55
from FL
Verified Purchase:Yes
I have used this for appx 7-8 years but have found some issues with transitioning old returns into a new software at times. Corrupt files after they were submitted fine in the year prior. Makes it a bit difficult.
Pros: Easy to prepare
Cons: Hard to import documents
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Grand Nana
from Florida
Verified Purchase:Yes
We were disappointed that the purchased software did not come with as much tax preparation support as your downloaded product had. Also, your program did not allow us to complete our taxes as we were instructed to by our tax accountant.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CMac1
from Baton Rouge, LA
Verified Purchase:Yes
I was able to complete my tax return easily and quickly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
Been using this software for several years now & see no reason to change.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Easy to use. Walks you through everything you need to file your taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 27, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
3
2024 Fed & State
on March 27, 2025
Posted by: mntaxpayer2
from st. paul, mn
Finding where a xx form input is, can be challenging. A "search" function would really help.
Final filing the forms can be a challenge. Especially for the state. Should be easier and more straight forward.
The online help doesn't really help. It just brings up definitions. A context sensitive help is needed. A Google search gets better results.
Final filing the forms can be a challenge. Especially for the state. Should be easier and more straight forward.
The online help doesn't really help. It just brings up definitions. A context sensitive help is needed. A Google search gets better results.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Fingers crossed
from Lake Placid, FL
Verified Purchase:Yes
I had problems with your software, probably my fault more than yours. After struggling with your program I decided to try to file, I was unable to find a place for my IRS special code to prevent fraud. I hope not adding it will not result in my filing being returned.
Cons: Time consuming
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very happy with product been using product for years, easy to understand as instructions are clear.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock