Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,651 Reviews)
Rating breakdown 11,651 reviews
5 Stars
8,609
4 Stars
1,721
3 Stars
557
2 Stars
282
1 Star
482
89%of customers recommend this product.
(
4,422 out of
4,965)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
I have used this software since 1998 when it was known as Tax Cut. It is simply the best in my opinion, I have never been audited and only one return questioned by the IRS when I made a keying error, my bad.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Samson50
Verified Purchase:Yes
i found the interview straightforward with the exception of the part regarding excess distribution /accumulation to an IRA. I completely fulfilled my RMD via a Qualified Charitable Distribution, in fact I exceeded my RMD. I had to obtain a copy of the corresponding form to actually understand what the interview was trying to discover.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DLO1
from Pensacola Florida
Verified Purchase:Yes
I have used HR Block for years and usually its works well. This year I had problems with the error check and filing. I am over 62 and do not get Social Security. The program kept putting in the Form SSA 1099 and wanted me to fill it in. It was hard getting the program to delete the form and would not let me efile until it was removed.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use. Easy flow of steps to fill in
on March 19, 2025
Posted by: wbs12
from Chicago
I've used this software for years and have never be disappointed with the easy flow of questions and steps to complete my return,
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Weird questions re IRA RMDs
on March 19, 2025
Posted by: Burt48
I've collected IRA since age 71 and this year the program started asking more questions about taking Required Minimum Distribution. Previously, I said "Yes" and program went on to next topic. Now, It took me down a rabbit hole of questions and wanted to charge a $900 fee for taking more than the minimum---which I'm allowed to do. I had to fudge some answers to get rid of the fee. I'll be taking business elsewhere next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Worked without problems.
on March 19, 2025
Posted by: DLD77
from Tennessee
Have used for several years. Could do taxes for free. Prefer to have my own program with updates.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Junlk
from New Braunfels, TX
Verified Purchase:Yes
I used TurboTax for years and was NEVER happy. I am much happier with H&R Block
Pros: Maximizes refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Tax loan
Verified Purchase:Yes
i was disappointed you never sent me anything in my email or mail for a discount for the basic program . I have used H/r block to file my taxes since 2019 , very loyal customer
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock