Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,849 Reviews)
Rating breakdown 11,849 reviews
5 Stars
8,735
4 Stars
1,764
3 Stars
573
2 Stars
290
1 Star
487
89%of customers recommend this product.
(
4,552 out of
5,106)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from San Antonio, Texas
Verified Purchase:Yes
My only complaint regarding the App that I usually download (Basic Tax Software) every year is that the fonts are TOO small in the app and there is no way that I know of to adjust the size of the fonts WITHIN THE APP on my Windows 11 PC. This causes me to take twice as long to read and fill in the answers on the forms. I'm using a 23-inch monitor which is a sufficient screen size. Manny other Windows apps allow me to adjust the size of the fonts.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: Tom R
from TX
Verified Purchase:Yes
I would like it to have better navigation between sheets, comparison between years (current year and prior year(s) side-by-side), and a more detailed overall summary of your progress.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: ramosric
from Chicago
Verified Purchase:Yes
I would have given 5 stars, but the software kept thinking I was collecting Social Security benefits because I am 64 yrs old, or over 62yrs old. It kept giving SSA errors when trying to file.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Grandma70
from Florida
Verified Purchase:Yes
Easy to use, checks and balances to help make sure of no errors.
Got our refund in just under 3 weeks.
Got our refund in just under 3 weeks.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I use H&R Block tax software every year to do my taxes. The program is accurate, easy to use, and reasonably priced. I have never had an issue, and the IRS always accepts my return with no issues. Definitely recommend.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Okay for basic return
on March 11, 2025
Posted by: hd2024
from Columbus, OH
Software works fine, but there is little to no assistance with your return. The "help center" only prints general information and/or tells you to check with the IRS, even if the question relates to interview questions; i.e., I had a question about a duplicate entry and software couldn't point me to where the two listings were within the interview or which form one of them was on.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: wsampedro
from baltimore, md
Verified Purchase:Yes
Glad I continued to purchase this software. It makes tax filing simple and easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Very good
on March 11, 2025
Posted by: Johnnie Deo
from Chicago
Had to do a amended return, that was a little confusing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock