Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,849 Reviews)
Rating breakdown 11,849 reviews
5 Stars
8,735
4 Stars
1,764
3 Stars
573
2 Stars
290
1 Star
487
89%of customers recommend this product.
(
4,552 out of
5,106)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: hawkeye5011
Verified Purchase:Yes
This program was easy to follow with its step by step instructions. It covered all my forms I needed to submit (which a lot of other tax's program do but you need to know where to look). This program doesn't, it forces you to look at each of your tax's forms and make the right choses.
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: LJS24
from Sheboygan WI
Verified Purchase:Yes
I bought the basic tax package. I was unhappy to find it did not include a state form without an additional fee. I question how many people need 5 federal submissions with the price of the download but do not need a state form.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Zdog527
from Las Vegas
Verified Purchase:Yes
Glad I always download software early and am never disappointed
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florda
Verified Purchase:Yes
I Buy your product every year and never had a problem with it. I always got my refund with no worry with the IRS.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TxNavigator
from Texas
Verified Purchase:Yes
Have used HR Block for years now. Easy, one step, to pull in last year's info and fill in offline. If ever audited they'll stand up for you. I feel more secure in efiling thru their system than trying to fill in forms online the whole session at irs site. Just wish HRB had one version simpler than "basic". We're a middle class retired couple with only 4 sources of income that includes savings acct interest, 2 soc security checks and one retirement check- all 1099 stuff. No dependents. Tithes and basic medicare deductible never better than taking std deduction. Betting this is situation w most retirees. Getting bogged down in answering what-if scenarios is cumbersome, software needs a SHORTCUT option to just update from last year if only income COLA changes and send it on.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RGLimited
from Nashville, TN
Verified Purchase:Yes
Been using this for years. Just as capable as the competition, but way lower in price!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RT01
from DFW, Texas
Verified Purchase:Yes
The overall functionality of your tax computer software is not great for two reasons:
1) There is significant room for improvement in tax form instructions.
2) I used the software for estimating my 2024 taxes before the end of 2024. So when I used the same digital file for my return there were issues in figuring the correct taxable income for a 1099-R that contained the sum of my RMD and a conversion from a traditional IRA to a Roth IRA. To correct the issues I had to begin a fresh digital return. It appears that reworking the original return left some values corrupted making the revised return unusable because the taxable income remained incorrect.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good, Except
on March 9, 2025
Posted by: Shag2
from L.A.
Overall, it's a good and easy to use program. What I don't understand is why you can't correct your system to accept the 6 digit PIN. Your system only has a place for 5, and one has to search for the location to place it. But, I didn't see a place for the state return ro place 6 digits.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock