Customer reviews from HRBlock
H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
4.5
(12,179 Reviews)
Rating breakdown 12,179 reviews
5 Stars
8,928
4 Stars
1,839
3 Stars
599
2 Stars
309
1 Star
504
89%of customers recommend this product.
(
4,738 out of
5,318)
Customer Reviews for H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
Basic did the job, but my return was so simple that I wish I could have found a program that was cheaper.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for your positive review! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we're here to help in any way we can. If there's anything else we can assist you with or if you have any suggestions for improvement, please let us know in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Bayoubee
from Pinellas Park, FL
Verified Purchase:Yes
Love the simplicity of downloading from my financial institution.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BOB1082
from West Palm Beach, FL
Verified Purchase:Yes
would like to see help items constructed in PEOPLE-SPEAK instead of IRS TECHNO-SPEAK.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Hi, thank you for your feedback! We're happy to hear that you had a positive experience with us. Your satisfaction is important to us, and we're committed to addressing any concerns to ensure you have a 5-star experience. If there's anything specific we can do to improve, please provide feedback in your customer satisfaction survey. We appreciate your business and value your input!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Juneau, AK
Verified Purchase:Yes
I have been using H&R Block software for 10 years. Reliable and easy to use.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
Thank you for leaving a review, and for providing positive feedback for your tax pro! We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Have used H&R Block software since it was Tax Cut many years ago and it’s always been easy to navigate and get me the best return possible.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
Thank you for leaving a review, and for providing positive feedback for your tax pro! We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from florida
Verified Purchase:Yes
I bought this product a month ago and was not happy that the price doubled from last year. Inflation is not that high.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Phoenix AZ
Verified Purchase:Yes
I'm at an age and income level that would allow me to do my taxes for free but the instructions are so helpful I enjoy doing my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Good product
on February 28, 2025
Posted by: Jer92
from California
Not happy with the way they charge for transmitting even though the return gets rejected I still get charged
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock