Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,264 Reviews)
Rating breakdown 11,264 reviews
5 Stars
8,329
4 Stars
1,648
3 Stars
534
2 Stars
276
1 Star
477
89%of customers recommend this product.
(
4,153 out of
4,681)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Memphis, TN
Verified Purchase:Yes
I've used this software for several years and have been generally happy with it. However, the accuracy review within usually leads to some obstacles that are difficult to resolve with no information as to how to resolve them. I spent 1.5 hours "chatting" with their personnel before the solution on one box to check: "Just leave it blank." This was on the Capital Gains and Losses worksheet. I've encountered similar frustrations in years past. More explanations in a sidebar on each ambiguous item would be helpful. Otherwise the IRS has accepted my returns and refunds have come promptly, electronically to my checking account,
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Delray Beach FL
Verified Purchase:Yes
I've use it for years and its always acurate and easy to use. Instructions are easy to understand and lead me step by step through the filing process.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fighterjock
from Glendale, AZ
Verified Purchase:Yes
Okay program. Not always user friendly. Needs improved directions on filling out some of the forms. Kept getting an error and directions on the form page where not clear on how to fix error. Needs to tell you what your AGI (adjusted gross income) is without having to print the form, so that I could do my state taxes.
Have been using H & R block basic now about 5 yrs. No major compaints.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I am a long time repeat customer. I find this product very easy to use and I have never had one issue with the preparation. I really like that it knows the things I included in my prior year's return. That gives me a reminder in the event I don't have a document from that company in the current year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Percolator
from Graham, WA
Verified Purchase:Yes
We have used H&R Block Tax software for many years. This year something prevented the program from automatically updating itself. We had to download the updates manually and then run them. Kind of inconvenient. Was surprised it never solved the problem thru updates.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I’ve used HRBlock for years. The software asks the right questions so that I can get all possible deductions without missing income requirements. I plan to buy it again next year.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: JJMIII
from Largo, F:
Verified Purchase:Yes
Great program. I have been using this software since 1988 when it was known as Tax Cut.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lynchburg, Ohio
Verified Purchase:Yes
I have used H & R Block software for several years. I like it because it covers everything you'd need to do your taxes and is very easy to navigate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock