Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,128 Reviews)
Rating breakdown 11,128 reviews
5 Stars
8,230
4 Stars
1,627
3 Stars
523
2 Stars
275
1 Star
473
89%of customers recommend this product.
(
4,060 out of
4,578)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: wmf4751
Verified Purchase:Yes
I have been doing my taxes using H&R Block Software for years and it has always been easy and thorough.
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
4
State programs and filing fees are overpriced
on February 20, 2025
Posted by: Bob3239
from Dayton, OH
With filing fees plus state program download fees, my out of pocket expenses went up by a factor of 5.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Been using for well over 10 years. Still very happy with this product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: rcroft2002
from Port St. Lucie Florida
Verified Purchase:Yes
I have been using H&R Block tax programs for many years and have always been well satisfied with their ease of use and accuracy.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Give Better Sale Pricing for Earlier Purchase
on February 20, 2025
Posted by: Peter Sunny Florida
from Bradenton, Florida
Verified Purchase:Yes
I purchased software advance October 2024, so I get the discounted sale price. But found out there was the same price during tax time - Jan 2025. So maybe let me know if there is a real sale for Basic version.
Otherwise, the program seemed to fit the needs. It does need some help in the section of tax penalty area. Trying to determine and interpret the response was not that easy, so I did pay the penalty and try to add reasons.
Otherwise, the program seemed to fit the needs. It does need some help in the section of tax penalty area. Trying to determine and interpret the response was not that easy, so I did pay the penalty and try to add reasons.
Pros: Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
for the price point you are looking good, but i have a several suggestions to improve the software, as followings:
The download is not clear of what UpToDate and what i have to wait for
the menu drives overextend the view on my pc therefore i have to move down to find the next screen
the way you list out the various kinds of income can be confusing, better explanation is in order
for the help system just lacks any real help, at times it ether does not answer or tells you to look it up on the IRS site.
one particular problem I have encountered over several years is the reduction of taxable for RMD's because of QCD's. I think it is a default value, but it just seems i have to write over and it occurs.
the final result is ok, but I like going back more easily to check and re check before file via internet. your software is ok, i use it to format the return and e-file it, but others would use it if it was clearer and less stubbles along the way. i know you are forced to go in a linear path but that can be cumbersome.
The download is not clear of what UpToDate and what i have to wait for
the menu drives overextend the view on my pc therefore i have to move down to find the next screen
the way you list out the various kinds of income can be confusing, better explanation is in order
for the help system just lacks any real help, at times it ether does not answer or tells you to look it up on the IRS site.
one particular problem I have encountered over several years is the reduction of taxable for RMD's because of QCD's. I think it is a default value, but it just seems i have to write over and it occurs.
the final result is ok, but I like going back more easily to check and re check before file via internet. your software is ok, i use it to format the return and e-file it, but others would use it if it was clearer and less stubbles along the way. i know you are forced to go in a linear path but that can be cumbersome.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: WAYNPEA
Verified Purchase:Yes
I have been using this product for preparing my taxes online for years. I always trust in the product and how they stand behind their products.
Response from HRBlockBy Asiya, Social Media Department, February 21, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: BlackFlapper
Verified Purchase:Yes
We use HRB software every year and we are very happy.
Response from HRBlockBy Asiya, Social Media Department, February 21, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock